General information (*optional) Contact person Company 1. How satisfied are you with our company in general? very satisfied satisfied neutral rather dissatisfied very dissatisfied 2. Which of the following terms would you use to describe our services? Please select all that apply: reliable high quality useful cooperative good price-performance ratio unique unreliable worthy of improvement unfavourable price-performance ratio cumbersome 3. How do you feel about the response time with which we answer your emails? very fast fast slow too slow 4. The availability by phone is: very good good poor very poor 5. Compared to other service providers our service is: significantly better better equally good worse significantly worse 6. How did our services meet your expectations? Quality expectations exceeded expectations met rather neutral expectations not met expectations not met at all Price expectations exceeded expectations met rather neutral expectations not met expectations not met at all Speed expectations exceeded expectations met rather neutral expectations not met expectations not met at all Support expectations exceeded expectations met rather neutral expectations not met expectations not met at all Consulting expectations exceeded expectations met rather neutral expectations not met expectations not met at all not used 7. How long have you been a customer of our company? new customer / first order < 1 year 1-2 years 2-3 years > 3 or more years 8. How likely is it that you will place an order with us again? most likely very likely undecided rather unlikely very unlikely 9. Would you recommend us? yes no Submit form